Privacy Policy

Privacy Policy

Learn how Chargeonix™ collects, uses, and safeguards your personal data and EV charging telemetry.

1. Introduction

At Chargeonix Energy Solutions ("Chargeonix™", "We", "Us", or "Our"), accessible via our website and mobile application, the privacy of our visitors, drivers, and partners is a top priority. This Privacy Policy outlines the types of information collected and recorded by Chargeonix™ and how we utilize it to power our EV charging ecosystem.

2. Information We Collect

We collect information to provide seamless EV charging services, process transactions, and improve station operations. This includes:

  • Personal Identity Data: Name, email address, phone number, and account registration credentials.
  • Financial & Payment Data: Payment card details, billing address, and wallet transaction history processed via encrypted payment gateways.
  • Location Data: GPS location data from your mobile device to display nearby charging stations and navigate to charger locations.
  • EV & Telematics Data: Vehicle plug type, State of Charge (SoC), energy consumption metrics (kWh), charging duration, and session timestamps.

3. How We Use Your Information

We utilize the collected information for various operational and analytical purposes, including:

  • Operating, initiating, and monitoring EV charging sessions across our network.
  • Processing payments, auto-debits, refunds, and issuing digital tax invoices.
  • Providing real-time charger availability updates and station navigation.
  • Sending automated charging session notifications, receipts, and security alerts.
  • Analyzing grid power demand, load distribution, and station uptime to optimize infrastructure.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share limited information under the following circumstances:

  • Service Providers: Authorized cloud hosting, payment processing, and SMS gateway vendors who process data on our behalf.
  • Station Site Hosts: Anonymized or aggregated charging utilization data shared with commercial site owners.
  • Legal Compliance: When required by applicable laws, regulatory bodies, or valid legal warrants.

5. Cookies & Analytics

Chargeonix™ uses standard cookies, web beacons, and log files to analyze web traffic trends, store user preferences, and optimize site navigation. You can manage or disable cookies through your web browser settings at any time.

6. Data Security & Retention

We implement industry-standard encryption protocols (SSL/TLS), secure database firewalls, and strict access controls to safeguard your personal data. We retain your information only for as long as necessary to fulfill service commitments or comply with legal retention requirements.

7. Your Data Rights & Choices

Depending on your location, you hold the following rights regarding your personal information:

  • Right to access and request a copy of your stored personal data.
  • Right to request rectification of inaccurate or outdated information.
  • Right to request deletion of your Chargeonix™ account and associated data.

8. Children's Privacy

Chargeonix™ services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us immediately for removal.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect technological advancements or legal updates. Any revisions will be posted on this page with an updated effective date. Continued use of our network implies acceptance of the updated policy.

10. Contact Us

If you have any questions, privacy concerns, or data requests regarding this Privacy Policy, please email us at info@chargeonixenergy.com.